Phenix Airsoft Warranty - Summary of Terms

Phenix Airsoft provides a warranty against hidden defects in accordance with the Civil Code (Article 1641). This warranty only covers manufacturing defects and does not apply to specific buyer needs.

1. Replica Warranty (12 months)

Airsoft replicas, whether electric, gas-powered (including Co2), or manual, are covered by a 12-month warranty on mechanical parts, provided they are used correctly and without modifications. The warranty excludes issues related to wear and tear, maintenance, or unauthorized modifications.

2. Warranty Exclusions

The warranty does not cover failures resulting from:

- Accidents (theft, fire, immersion, freezing)

- Improper maintenance or lubrication

- Internal or external modifications

- Normal wear and tear of parts

- User negligence or improper use

3. Magazine Warranty (30 days)

Magazines are covered by a 30-day warranty from receipt or in-store purchase for manufacturing defects. After this period, any support becomes a commercial gesture.

4. Battery Warranty (14 days)

Batteries are covered by a 14-day warranty against manufacturing defects. The warranty does not cover failures due to improper use, such as:

• Excessive discharge or overcharging

• Short-circuits due to mishandling or immersion

• Incorrect charging (incompatible charger, reverse polarity, etc.)

5. Non-Transferable Warranty

The warranty is nominative and non-transferable to third parties.

6. Unauthorized Modifications

Any modifications not approved by a technician may result in the cancellation of the warranty and fees for repairing the equipment to make it functional again.

7. Warranty Return Process

For any warranty return:

- Return shipping costs are covered by Phenix Airsoft.

- The return must include all original accessories and be properly protected from damage.

- A purchase receipt and the warranty approval form must be included.

- If the return is refused due to non-compliance with the return policy, the costs for a second shipment will be the customer’s responsibility.

8. Legal Warranty of Conformity

- 2 years to act from the receipt of the product.

- The buyer can request repair or replacement of the product.

- No need to prove the defect during the first 6 months; this period is extended to 24 months from March 18, 2016 (except for second-hand goods).

For more details, please refer to our Terms and Conditions on our website.