Conditions of Sale
Article 01 - General
Article 02 - Characteristics of products and services
Article 03 - Price
Article 04 - Availability
Article 05 - Place Order
Article 06 - Validation controls
Article 07 - Delivery Mode
Article 08 - Secure Payment
Article 09 - Title retention clause
Article 10 - Failure to pay
Article 11 - Right of withdrawal
Article 12 - Warranty
Article 13 - Return Procedure
Article 14 - Litigation and Liability
Article 15 - Protection of personal data
Article 16 - Jurisdiction
Article 1 - General
Phenix Airsoft / Airsoft Store
Sarl AS IMPORT capital of 21,000 euros
215 Avenue Coulin - 13420 Gémenos
Phone: 04.42.01.29.33
RCS Marseille B 508 595 691
The site is the property of PHENIX AIRSOFT / AS IMPORT in its entirety, and all rights thereto. Reproduction in whole or in part is prohibited without the express consent of PHENIX AIRSOFT / AS IMPORT.
These general conditions apply to sales of products and services through the site and Phenix Airsoft store. These conditions of sale are the only applicable and replace all other conditions. Phenix Airsoft can be promptly brought to amend certain provisions of its general conditions, so it is necessary that they be reread before each purchase on the site. These amendments are binding & agrave; as from their online and can not apply to contracts concluded earlier. Each purchase on the website is governed by the terms and conditions applicable to the date of the order.
Placing an order on Phenix Airsoft for one or more products or services and to select and validate a method of payment during the ordering process requires prior consultation of these general conditions and automatic membership, irrevocable and unconditional customer to general conditions of sale. Therefore, we inform you that, to the extent that you order products online, your agreement regarding the content of these general conditions of sale requires no handwritten signature.
These general terms and conditions also apply for orders placed by phone or email. The signing of the order requires prior consultation of these general conditions and automatic membership, irrevocable and unconditional customer to these terms and conditions.
Article 2 - Characteristics of products and services
Phenix Airsoft takes great care in the online publication of information on essential characteristics of products including through technical descriptions emanating from our partners and suppliers and the photographs illustrating the products and within the limits of the technique and compliance with the best market standards.
Phenix Airsoft reserves the right to modify or change without notice products or services presented in the catalog.
The selection and purchase of a product or service are under the sole responsibility of the customer. The inability to use the product purchased for any reason whatsoever, notamment incompatibility with already owned by the customer equipment may in no circumstances give rise to compensation or cancellation of purchase from PHENIX AIRSOFT / AS IMPORT.
Pictures and descriptions are provided for information only. Please refer to the manufacturer's description to know the precise characteristics, and in case of doubt or if you wish further information do not hesitate to contact us.
Despite the care Phenix Airsoft focused in the development of this site as to the accuracy, precision andcompleteness of the information provided on this one, the responsibility for PHENIX AIRSOFT / AS IMPORT can be sought in case of inaccurate information.
Article 3 - Price
The sale prices listed on the site are in Euros and inclusive of all taxes, excluding shipping charges. Prospective shipping charges will be invoiced at the end of the order in addition to the price of selected products.
We reserve the right to change prices at any time but we are committed to applying the current rates that were displayed on the site at the time of your order.
Article 4 - Availability
Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks.Despite the care we take in managing our stock, it may be stated that a product in stock do more at the time of the order. In this case, we pledge to contact you by phone or email within 7 days from the date of your order to inform you and tell you how soon, this could, if necessary , be delivered to you.
For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this case, information on availability of products are provided when placing your order. This information comes directly from our suppliers, errors or changes may exceptionally exist. In this case, we pledge to contact you by phone or email within 7 days from the date of yourcommand to inform you and tell you how quickly this product might, where appropriate, be delivered to you. In the event of unavailability superior to 30 days or a final rupture occurs, your order will be canceled and you will be refunded if your account was debited as soon as possible. For payment by check, in case of unavailability of all or part of the order, the refund will be made within thirty days from the payment of the sums paid by the customer.
Article 5 - Ordering
To place your order, we offer you the following ways:
- Internet on our website: www.phenixairsoft.com 24/24 and 7 / 7d
- The store: Days & Hours
- Your questions by phone: 04 42 01 29 33
Tuesday to Friday from 10:00 to 12:00 & 14:00 to 19:00
and Saturday from 10:00 to 19:00 "non-stop"
Article 6 - Validation controls
Electronic signature(Act of 13 March 2000 on electronic signature).
Any order signed by the consumer "click" is an irrevocable acceptance which can be challenged only within the limits provided in these terms and conditions of sale.
The "click" associated with the authentication and non-repudiation and protection of the integrity of messages is an electronic signature. This electronic signature has value between the parties as a handwritten signature.
Article 7 - Delivery Mode
Your order will be delivered to the address you provided when ordering.
Phenix Airsoft offers 3 modes of delivery:
- Either the delivery with SO Colissimo delivered against signature or by post office or in a point relay partner, or at home.
- Either directly to the store (address & opening times listed above)
- Either the Chronopost home delivery or relay point.
PHENIX AIRSOFT / AS IMPORT strives to meet the delivery times mentioned on the site. However we can not be held responsible for consequences due to late delivery or loss caused packages; S by third parties or by your act or because of some unforeseen reason constitutes a case of force majeure.
In case of non receipt of a package within the specified time, an investigation is conducted with the carrier and may take several days (eg 21 days for the Post Office). During this period, no refund or return can be made.
On receipt of your order, we recommend checking the conformity of products delivered with your order and to indicate, if necessary, on the delivery note and the form of handwritten reserves accompanied by your signature,any anomaly concerning them.
Without prejudice to applicable legal guarantees, we recommend that you address any reservations about the lack of conformity of the products at the date of delivery within 3 days after receiving your parcel by email to:
info@phenixairsoft.com
We inform you that a delay in delivery 24h / 48h is possible for the delivery of your order. Indeed, for reasons ofsecurity, all orders paid by credit card are subject to verification by us. Additional information may be requested to validate your purchase (see Article 10 - Failure to pay).
DOM-TOM: Due to regulations on air transport replicas, all orders containing beads and a replica will CINDE into two parcels. On the other hand, the transport of gas and co2 is prohibited by air, any order containing gas and / or CO2 will be shipped without these elements. One of the products will be created.
NB: Attention to causes transport rules on gas cylinders, aerosols, CO2 capsules and the airsoft prohibited on airplanes, all orders delivered by Chronopost can have their time to spend 24 to 48 hours depending on the distance between our store and your point of delivery.
NBB: Attention, during periods of Christmas and Sale, delivery time may be greater than expected because of the very large numbers of packages to be managed by the carriers.
In the event delivery can not be made because of incomplete address, including the additional address entered in the wrong field, not removing the packages in the selected point relay or in the post office charges references are to the customer.
Therefore, and in order to avoid delay, thank you to enter in your order:
- A valid email address
- A landline number (work or home) / laptop to join at any time in the day.
In addition, for any order exceeding a limit set by Phenix Airsoft, an identity document and proof of address will send us by fax, email or mail.
We apologize for the inconvenience, however these measures aredemonstrated a willingness on our part to protect our customers from possible fraud to the credit card.
Orders are shipped from Tuesday to Friday.
Succession is mid-afternoon, thus an order placed beyond the schedule preparation indicated on the home page, namely 12, will be shipped the next day.
We strive to ship all orders placed before 12am on the day. However, in case of high afluence store or toolarge number of orders, it may be that your order will be shipped the next day, even when it is placed before 12pm.
Being closed on Sunday and Monday and there is no relief packages on Saturday all order placed after 12am on Friday will be shipped the following Tuesday.
Article 8 - Payment Methods
Phenix Airsoft offers several methods of payment:
Payment by Bank Transfer (mandatory for orders outside France + DOM + TOM)
Payment by Credit card (secure by Credit Mutuel)
Payment by PAYPAL (recommended for remote deliveries)
Payment by check. (Expédition14 days after receipt)
Payment by Cash - - Carte Bleue (the store)
Orders validated payment by check or bank transfer, no reserve by the ordered items until payment has been received and validated by our services.
In case a product is no longer available to the receipt of payment, a credit equal to the amount of the missing product will be created automatically.
Article 9 - Title retention clause
In accordance with the law of 12 May 1980 ordered products remain our property until full payment of their price. In case of breach of your obligations, whatever the cause, we will be entitled to demand the immediate return of products at your expense and risk.
Article 10 - Failure to pay
PHENIX AIRSOFT / AS IMPORT reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being Directors.
For a command that has a different delivery address than the billing address, our services may be necessary to contact the two persons mentioned; ie the person attached to the billing address and that indicated for the delivery address.
As part of these procedures, our services may be necessary to ask all the parts required to unblock your order: proof of residence and flow in your name, but also proof of address in the name of the right person to address delivery etc ...
Article 11 - Right of withdrawal
In accordance with Article L.121-20 and L. 121-20-1 of the following of the Consumer Code:
L. 121-20: The consumer has a period of fourteen days to exercise his right of withdrawal without any reasons or pay penalties, except, where applicable, the cost of return.
The mentioned period begins from the receipt for the goods oracceptance of the offer for services.
When the period offourteendays falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.
L. 121-20-1: The consumer has a period of fourteen days to exercise his right of withdrawal without any reasons or pay penalties,except, where applicable, the cost of return.
The mentioned period begins from the receipt for the goods or acceptance of the offer for services.
When the period offourteendays falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.
You must then return your product: have your return agreement number (indicate the visible number on the packaging), send the invoice and return form dulycompleted (available inclick here). The product must be returned in perfect condition, in its undamaged original packaging and unused. It must be accompanied by all its accessories (notes, cords, remote controls, guarantees, etc.) and will not contain any registration and for wear. Otherwise, you will lose your right of withdrawal and the product will be returned at your expense.
We advise you to return the goods by registered or monitoring and possibly take out insurance with the carrier in the market value of the products. This is necessary in case of theft or loss of the goods by their services. In any case the return is at the risk and expense of the consumer.
Any product that has been used, damaged or whose original packaging has been damaged in conditions exceeding its simple opening, will not be refunded. Products with a sealed package must not have been opened to benefit from the right of withdrawal (plastic packaging for example).
We remind you that the state of the packaging is just as important as the state of the device, in fact, the products you send us must be sold as NEW device without requiring any reclamation.
When return is declared compliant by the VAS, the refund amount is equal to the product price excluding shipping costs. Phenix Airsoft will do anything to repay as soon as possible user.
Article 12 - Warranty
The products sold on PHENIX AIRSOFT / AS IMPORT benefit guarantees manufacturers. You will find therounded by warranty on each product. In case of failure during the warranty period, thank you to contact the customer service: info@phenixairsoft.com.
The warranty does not apply to compensation for damage resulting from a cause external to the device (for example, accident, shock, lightning, a power fluctuation ...) or a fault resulting customer for example, a job or not installed according to the manufacturer's specifications, harmful use proper storage of the device, a commercial or collective character to use, the use of peripherals, accessories or unsuitable materials.
The guarantees of the marketed products do not cover:
- Replacement of consumables,
- Abnormal or improper product use. We invite you in this regard to carefully review the instruction manual supplied with the products,
- Faults associated with accessories (power cables, battery, battery charger ...)
- Batteries and battery chargers included with the replicas.
- Defects and their consequences due to the intervention of an unauthorized repair shop
- Defects and their consequences related to improper use for the purpose for which the product is intended (professional, collective ...)
- Defects and their consequences related to any external cause.
- The damage resulting from adaptations or adjustments (other than normal operating adjustments) made to the equipment provided by the Insured without the written agreement of the manufacturer
- Expenses following periodic maintenance, repair or replacement of parts due to normal wear and tear;
- Transportation costs of materials directly or indirectly related to the guarantee of these materials.
If unsupported repair, Phenix Airsoft draw up an estimate.
Administrative fees will be charged byPHENIX AIRSOFT / AS IMPORT for refusing payment of this estimate and will be claimed from the user before the return of his camera. The return of the unit will also be charged at the current rate.
Assuming the After Sales Service finds it impossible to repair during the term of the warranty a device and / or if it is no longer manufactured or sold in the market, Phenix Airsoft refund the price of unit (excluding shipping costs) dejectedly obsolescence, given the age of the equipment, net of lump sums below:
& Bull; during the first three months of the invoice date: Refund 100%.
• in the 3rd to 6th month included: Refund 75%
• during the 6th to the 12th included: Refund 50%
Article 13 - Return Procedure
In the case of a defect in your product, a prior request from our customer service must be made. No packages will be accepted if it is not in its original packaging with all accessories (manuals, cords, remote controls, guarantees, etc.) and will not contain any registration and for wear. The package will not be processed without it carries a return agreement number.
You have a period of 7 days in the event of withdrawal from the receipt of your package to prevent your customer service of your wish to return the product (see below - Right of withdrawal). and a period of 7 days to report any defect or non-conformity of the product.
After customer demonstration and verification of latent defect. Upon receipt of the agreement, you have 15 days to return the product. After this period, your return will be refused (date of postmark).
We advise you to return the goods by registered or monitoring and possibly take out insurance with the carrier in the market value of the products. This is necessary in case of theft or loss of the goods by their services. In any case the return is at the risk and expense of the consumer.
In the case of a refund the shipping, they will be calculated on the basis of a standard tracking number.
Concerning the returned product, it will be refunded or exchanged depending on availability. If a refund is to be done it will be done as soon as possible.
RMA mention mustappear on the outside of the package followed by your order number. In addition, a copy of the invoice with the returned products, surrounded must be present, in addition to a letter explaining the problems and / defects encountered.
Article 14 - Litigation and Liability
PHENIX AIRSOFT / AS IMPORT can not be held liable for breach of contract due to the occurrence of an event of force majeure including cases of total or partial strikepostal services, carriers, and disasters caused by floods or fires.
The selection and purchase of a product or service are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of PHENIX AIRSOFT / AS IMPORT, except in the case of a defect Hidden found, non-conformity, defect or exercise the right of withdrawal envisaged under Article 12 of the present conditions.
In case of non delivery of an orderor a control part, you have up to one month (from the date of departure from our warehouse) to show you. Beyond this period, we will not accept any claim.
This contract is subject to French law.
Although our products have performance consistent with professional practice, PHENIX AIRSOFT / AS IMPORT not intended for sale to professionals.
The information given on the site, photographs, product descriptions, prices ... are indicative. We endeavor to ensure the accuracy of the information presented on the site. Errors may be introduced there are fortuitous and are rectified as soon as possible. Our responsibility can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products. It is the same for the possible modifications of the products decided by the manufacturers.
In accordance with current regulations, liability can be incurred for non-performance or improper performance of the contract that would be due:
- Either to the consumer (breach of any of its obligations: payment, accuracy of the information such as the delivery address ...)
- Or the fact insurmountable and unpredictable third contract,
- Is a case of force majeure (including war, riots, fire, strikes, accidents and the impossibility of being supplied ...).
Article 15 - Protection of personal data
The information you give us are essential for processing and delivery orders, preparing invoices and warranty contracts, their absence leads to the cancellation of your order. By registering on the site, you agree to provide us with sincere and true information about yourself. Communicating false information is contrary to these terms and the terms of use appearing on the site.
In accordance with the "Data Protection" law, you have a permanent right to access and rectify all the information about you in accordance with European texts and national laws (Article 34 of the Act of 6 January 1978). You can at any time make a request to the AS IMPORT company afin to know what information it available to you. You can at any time request to change the data.
You have a permanent right to access and rectify all the information about you in accordance with European texts and national laws (Section 34 of the Act of 6 January 1978) You can at any time make a request from PHENIX AIRSOFT / AS IMPORT to see what information it available to you. You can at any time request to change the data.
Article 16 - Jurisdiction
These general conditions of sale are governed, both for their interpretation and their execution by French law. In case of dispute, the customer should first contact PHENIX AIRSOFT / AS IMPORT for an amicable solution. All different relating to the formation, implementation and termination of contractual obligations between the parties can not lead to a settlement agreement will be subject to the jurisdiction of the Commercial Court of Marseille, whatever the place of delivery and method of payment accepted.
