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1-What pre-order?

The pre-order is when you order a product, or more, which is not yet physically in our premises.

 

 

2-How is it, then it is marked in stock?

In fact, the product is in stock because we allow you to book possiblitée article before arriving on our premises.

 

 

3-Is it a true stock? 

It's a real stock in the sense that we make available the ordered stock and not an imaginary stock.

 

 

4-What is the delivery time?

When we put articles pre-orders is that we know that the ship carries container is part of his port of origin, whether in China or Hong Kong Taipei Taiwan.

For short, a maximum of 30 days between the online and ship your entire order.

 

 

5-Okay, but when do I get my order?

Expect an approximate period of 3 weeks between the launch and delivery on our premises. After that, we are finalizing the packages to ship the same or next day. Depending on the pre-order numbers shipments can be spread over a week.

 

 

6-It bothers me because I have ordered other items I need quickly, what to do?

You should know that for logistical reasons, we expédtions orders at once, after receivingu, or produced preordered. If you need some products, please contact us and we will help find a solution.

 

 

7-I understood everything but what happens shipments at home?

We prepare orders and expédtions orders from Tuesday to Friday 12am. To pass an order on Friday after 12 hours, it will be prepared either Friday afternoon or Saturday in the day and will be shipped the following Tuesday we closed on Sunday and Monday.

 

 

8-How can I reach you?

- By telephone 04 42 01 29 33

- By mail info@phenixairsoft.com

From Tuesday to Friday from 10am to 12pm and from 14h to 19h.

Saturday all day from 10h to 19h continuous.